Shipping policy

FREE SHIPPING on orders over $99!  (residential systems only)

We Proudly Ship With:

 

Shipping Times:

Orders are typically processed and sent out the door within 2 business days and usually delivered within 5-7 business days (some holidays excluded).  Early Birth Black Friday, Black Friday, Cyber Monday & Holiday Sales causes delays due to volume of orders and packages, processing time and holiday shipping with carriers - EXPECT DELAYS!  Although our factories make every effort to get orders out for Christmas and carriers do their best to deliver promptly, delivery before Christmas is not guaranteed.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will usually ship within 5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at Support@HighbrowWater.com

Black Friday & Holiday Sales causes delays due to volume of orders and packages - EXPECT DELAYS!